Frequently Asked Questions
Thank you for choosing SCRAP BITS to make your next event a BIT more special! You will find answers to our most commonly asked questions below.
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• Lead Times & Shipping
For more detailed information, see our Turnaround Times.
• Do you send Proofs for personalized printed items?
A complimentary digital proof is included free of charge for most personalized orders if requested. Proofs are send via email 2 business days after payment is received for customer approval. No orders will ship without written approval.
Orders placed with "NO PROOF" will save 2 days in processing. See our current Lead Times for more details.
Approvals received after 5pm are considered to be approved on the following business day. We do take event dates into consideration, so your order may be bumped a day or two if others need their order sooner. Please allow a few extra days during busy seasons (pre-holiday).
• Can I get a DIY Printable?
For more information on our printable files, see DIY Printables.
• Where to print Digital Files?
For suggestions of how and where to print your digital files, see our Printing Tips.
• What is your Return Policy?
For more detailed information, see our Returns Policy.
Corjl Questions
What is Corjl?
Corjl is a powerful online editing platform where customers can personalize their own digital products for FREE within their web browser on their computer or mobile device. With Corjl, there is no waiting for digital items or personalized product proofs. A link to access your order is delivered to your email within minutes once your payment has processed. You can begin personalizing your templates at Corjl.com right away! Access to your design requires signing up for a free account at Corjl.com. Corjl is an official Etsy app. Although limited mobile editing is available, it is highly recommended to access and edit your templates on your computer or laptop, preferrably on Chrome, Safari or Firefox.
Can I get a preview for printable templates?
Absolutely! Each listing in our Etsy Shop has it's own demo so you can see how your favorite template will look with your personalization prior to purchasing! You will be able to edit the template in demo mode, however, you will not be able to save or download files. Watermarks will not be visible on purchased templates as shown in the demo.
How do I access my Corjl template after purchase?
There are 2 ways to access your Corjl template. 1. After checkout is complete and your Etsy payment has processed, you will receive an email within minutes from Corjl at the email address associated with your Etsy account. The email will contain a direct link which can be used to access your template in Corjl. 2. You may also go directly to Corjl.com, click the Customer Login button (edit a purchased item) and enter your Etsy email address & order number (not transaction number) to access your purchase once your Etsy payment has processed. To locate your Etsy Order number, login to your Etsy account and visit your Purchases page. Click the View Receipt button to the right of your order. The order number is located at the top left corner of the receipt.
PLEASE NOTE: You must sign up for a FREE account at Corjl.com to access your template. It may take a few minutes to successfully login due to Etsy order & payment processing, Corjl order setup & email delivery, etc. (Usually no more than five minutes.) Thank you for your patience! If you do not have access your Etsy email address, please contact me and I can send the link to your preferred email address.
What can I personalize or edit in my template?
Please refer to each listing for the ways in which each specific template can be edited as many contain uneditable text elements. Try the FREE DEMO in every listing before you buy! You will be able to edit most text, however, some templates have text images that are not editable. Advanced font features include a selection of premium fonts that best complement the design, changing text color & size, adding emphasis to text as well as adding drop shadows, stroke & more. You can add additional text boxes & your own images. Overall design theme & color scheme cannot be changed. Template size cannot be changed. Please contact us with any custom design requests prior to purchase.
Please note that mobile editing is currently limited to changing text (not fonts or text colors) and adding images only. Desktop or laptop use highly recommended when editing with Corjl to access all of the amazing features this program has to offer!
Does my Corjl template expire and is there a download limit?
Template access in Corjl typically expires 30 days from date of purchase. It is important to note that all editable template purchases have a MAXIMUM FILE DOWNLOAD LIMIT of 5. You can edit the template as many times as you need to get your template design just right! Be sure to SAVE any changes each time the template is edited and before logging out of your order or downloading. You may resume editing the next time you login. Just download only after saving your final revisions and you are ready to print your files.
Although access to Corjl orders expire 30 days after purchase, you may download up to 5 different edited files per item in your order during this time. Once a file has been downloaded, those files are yours to keep and print forever from your computer or device. If you believe your needs require additional downloads, please contact us with details and we will consider if we can accommodate your request or you will require an additional purchase.