Thank you for choosing SCRAP BITS to make your next event a BIT more special!  You will find answers to our most commonly asked questions below.

Do you send proofs for printed personalized items?

Yes, if requested at checkout, we will send you a proof copy of your order before printing to ensure you are happy and all details are correct. Proofs are send via email 2 business days after payment is received for customer approval.

 When will my order ship after approval?

Approvals received after 5pm are considered to be approved on the following business day.  We do take event dates into consideration, so your order may be bumped a day or two if others need their order sooner. Please allow a few extra days during busy seasons (pre-holiday).

For more detailed information, see our Turnaround Times.

What if I don't need a proof?

Orders placed with "NO PROOF" will save 2 days in processing. See our current Lead Times for more details.

How do Printable Digital Files Work?

For more information on our printable files, Click Here.

Where and how do I print my digital files?

For suggestions of how and where to print your digital files, Click Here.

When will my custom digital print to be sent?

Typical turn around for digital prints is 2 business days.
Production time for Portrait Prints is 2-3 business days.

When will my order ship?

For more detailed information, see our Turnaround Times.

What is your Return Policy?

For more detailed information, see our Returns Policy.

Have more questions? Contact US!